Don’t ignore the possibilities that the comment section gives you in this regard. It’s much more convenient to ask about an order on Facebook or Instagram than to send out an email or call a help center. More and more users try to connect with brands on social media. The comment section is also a great place to practice social media customer care. Why is that?įirst of all, it’s because the comment sections under both organic and dark posts are a real goldmine of customer feedback for you to dig into.Ĭarefully analyzing comments on social media may lead you to come up with great ideas for improving your products or services. Regardless of your business type, monitoring and replying to comments is the right thing to do. Why you should answer comments on social media Try NapoleonCat for free: Company email Start free trial Manage all your Facebook Ads comments with one simple tool. Manage all your Facebook Ads comments from one place
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